Help & FAQs
Need Assistance? We're Here to Help!
We want you to have a smooth and enjoyable shopping experience. Here are answers to some common questions you might have:
Q: What if my order arrives damaged?
A: While we take care in packaging your items, sometimes accidents happen in transit. If any part of your order is damaged or missing, please reach out to our Customer Support team through the Contact Us page within 90 days of receiving your order. We'll be happy to make things right. Please include photos of the damage to help us resolve the issue quickly.
Q: Can I have my order shipped without branding or visible product information on the packaging?
A: Currently, most of our packaging includes branding and may contain product descriptions. If you need discreet packaging, we recommend shipping your order to a different address. You can easily change your delivery address during the checkout process.
Q: Can I request a specific delivery time?
A: Unfortunately, our delivery partners don't offer specific delivery time slots. However, you can track your order's progress using the tracking information provided in your shipping confirmation email. You can also reach out to our Customer Support team for updates.
Q: Help! Something is missing from my order.
A: No worries! Contact our Customer Support team right away, and we'll investigate what happened. We'll quickly identify the missing item(s) and send them to you. Please get in touch within 90 days of receiving your order.
Q: I received the wrong order. What should I do?
A: Oops! Please contact our Customer Support team immediately so we can correct this. We'll arrange for the correct items to be sent to you and advise you on how to return the incorrect order. Please notify us within 90 days of receiving the order.
Q: Can I ship my order to an address different from my billing address?
A: Absolutely! You can specify different billing and shipping addresses during the checkout process.
Q: How can I confirm that my order has been placed?
A: Once you place your order, you'll receive an order confirmation email right away. When your order ships, you'll receive a separate email with tracking information so you can follow its journey. If you don't receive an order confirmation email, please contact our Customer Support team to ensure your order was processed correctly.
Q: Can I change or cancel my order after it's been placed?
A: We strive to process and ship orders quickly, so we can't guarantee changes or cancellations. However, if you need to make a change, please contact us within 15 minutes of placing your order, and we'll do our best to accommodate your request.
Q: When will I be charged?
A: Your payment is processed immediately after you complete the checkout process. This helps us get your order dispatched and on its way to you as quickly as possible.
Q: Is my payment information secure?
A: Absolutely! We use industry-standard security measures to protect your payment information. All payment and transaction pages are fully secure. We also never store your payment details on our system.
Q: What payment methods do you accept?
A: We offer a variety of payment options for your convenience:
- VISA
- Mastercard
- American Express
- Diners Club
- Discover
- Apple Pay
- Google Pay
- Amazon Pay
Q: How do I place an order?
A: Ordering is easy! Browse our selection and click "Add to Cart" when you find something you like. Continue shopping until you've added everything you need. When you're ready to checkout, click the Cart icon and follow the simple steps to choose your shipping method, enter your address and billing information, and select your preferred payment method.
Q: Does my item come with a warranty?
A: Most of our products come with a 90-day warranty against manufacturing defects. If you encounter a fault with your item, please contact our Customer Support team with photos of the issue and a detailed description. We'll work to resolve the problem as quickly as possible.