Returns & Refund

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a straightforward returns and refund process.

Eligibility for Returns:

• Items must be returned within 90 days of the delivery date.
• Items must be in their original condition, unused, and with all original packaging and tags.
  

Return Process:

1. Request a Return:
   • To initiate a return, please contact our Customer Support team.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Your RMA (Return Merchandise Authorization):
   • Once your return request is approved, we will provide you with an RMA.
   • The RMA will include:
     • A pre-paid return mailing label.
     • A Return Authorization Slip.
   • Please print both the label and the slip.
3. Prepare Your Return:
   • Carefully package the item(s) in their original packaging, if possible.
   • Include the Return Authorization Slip inside the package.
   • Affix the return mailing label to the outside of the package.
4. Ship Your Return:
   • Drop off the package at any authorized shipping location for the carrier indicated on the return label.
   • Your return will be shipped back to our warehouse.
5. Refund Processing:
   • Once we receive and inspect your returned item(s) at the warehouse, we will process your refund.
   • Refunds will be issued to the original payment method.
   • Due to varying processing times at your bank, it might take up to 10 business days for the refunded amount to be received.
   • Refunds will be for the item price.
6. Exchanges:
   • Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.